Victoria Ballos

Director of Operations

United States

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Resume File


Victoria Ballos
6310 Rustling Way, San Antonio, Texas 78249


Executive Summary

Victoria Ballos is a seasoned, detail-oriented, and results-driven professional offering extensive experience in managing key
business operations — including global logistics and supply chain management. Ballos has demonstrated a proven capability to drive
company success and achieve business goals and objectives while being a member of the senior management team. Ms. Ballos exemplifies
competency to accomplish projects on time and within budget. Her skills and expertise delivers profitable results for the business.
Ballos displays a strong work ethic along with the ability to work effectively in all levels of the organization. She possesses
exceptional leadership skills in motivating and mentoring teams as well as in overseeing activities within fast-paced and dynamic


Areas of Expertise

Supply Chain Management
Workflow Management
Financial Analysis and Development
Program and Project Management
Change and Risk Management Operations
Strategy Planning and Implementation
System and Process Improvement
Revenue Growth and Profit Maximization
Inventory Management
Strong skill set for Relationship Management


Professional Experience

Director, Operations and Logistics 2013–Present
Senior Manager, Operations and Logistics 2012–2013
Assume full responsibility in managing overall manufacturing operations; including lot size planning, raw materials procurement, and
quality control in conjunction with Quality and Regulatory Requirements. Leadership role in creating budget plans to achieve
financial objectives established by the Chief Executive Officer. Work with contract manufacturers to achieve on-time deliverables for
new product sales opportunities. Spearhead production goals and fulfillment objectives to support corporate budget and strategic plan
for product launches. Effectively work with Quality and Regulatory teams in meeting ISO 13485 (International Organization for
Standardization) standards and FDA (Food and Drug Administration) requirements as well as with Conformité Européenne (CE) Mark and
Health Canada (HC) governing bodies for selling activities. Supervise Warehouse and Customer Service teams and administer the
required training for both departments.

Key Highlights:
Drive efforts for the successful launch of new products.
Responsible for all operational aspects regarding commercialization.
Managed warehousing MRP system selection process.
Created and managed warehouse for worldwide order fulfillment in North Carolina.
Significantly reduced monthly warehouse fees by 86%
Streamlined warehouse activities that enhanced picking efficiencies into 99+%.
Minimized order entry time from 3 to 4 hours to 15 minutes to worldwide customer base.
Created language-specific ordering systems which drove order fulfillment and kit building efficiencies.
Played a pivotal role for the creation of a program to sell off older and expiring inventory.
Liaised between the Marketing, Clinical departments, and Contract Manufacturers
Managed prototypes and BETA product testing.
Recognized core team player by FDA in creating 510K certification.
Managed process with Quality Control & Regulatory Agencies for all regulatory audits.
Presented current operational status and forward directions to the Board of Directors and inventors on a quarterly basis.
Known for solid background in international shipping and customs regulations, as well as for strong customer service orientation.
Demonstrated expertise in working with multiple priorities and delivering results while under pressure in fast-paced environments.

VIDACARE – San Antonio, TX
Senior Buyer | Production Planner 2007–2012
Coordinated and managed Purchasing and MRP systems for a major medical device manufacturer. Facilitated the procurement of raw
materials for production to manufacturer. Managed logistics for finished products, including two distribution centers for sales
processing. Maintained production planning schedule from sales through MRP process and manufacturing. Worked closely with sales team
for optimal inventory levels. Collaborated with Quality and Regulatory Agencies, including FDA compliance of purchasing process and
packaging requirements. Served as direct line of contact for all contract manufacturers and new item development team, as well as
Inventory Manager for distribution worldwide. Reviewed and assessed daily transactions from WMS Distributor Computer System to SAP
Program and verified all transactions. Managed correct inventory levels, MRP System, and accurate billing functions between 2
companies. Generated RFQs to suppliers for newly procured components.

Key Highlights:
Managed Shipping in time sensitive environment. Reduced freight costs by 12.5%.
Served as Certified Haz-Mat shipper and trainer, maintained critical Haz-Mat shipping records, and secured DOT compliance with
successful DOT audits.
Netted cost savings of 25% annually from reduction in Class 9 restricted Hazmat shipping costs.
Reduced European duty and import taxes by 7%.
Secured freight discounts of over 55% through shipping partnerships; reduced large freight costs by 25%.
Established purchasing processes and maintained 100% compliance.
Managed two distribution centers while maintaining low inventory expenses.
Initiated and implemented GS1 worldwide labeling system (an FDA requirement) for all products.
Planned, coordinated, and facilitated relocation to new international distributor in Netherlands that included all inventory movement
from old distribution center to new one; traveled to the Netherlands throughout the process, and provided key support on SAP
implementation, IT development, and staff training.

OWENS & MINOR MEDICAL (1994 – 2007) – San Antonio, TX
Manager, Supplier Relations 2004 – 2007
Directed the creation of new efficiency programs, improved cross-organizational operations, and attained profitability increases for
company and its partners, including Johnson & Johnson, United States Surgical, Kendall Healthcare , Mallinkrodt Medical, 3-M, and
Cardinal Healthcare. Collaborated with cross-functional teams to provide program support, ensure financial stability, and kept
projects on-track to meet or exceed annual program performance goals. Created on-demand reports for internal and partner usage, and
tracked the success of efficiency programs against financial targets.

Key Highlights:
Netted $1.2M in cost savings within first year through implementation of a standardized form for distribution centers and AP teams to
communicate shipping issues.
Generated annual savings of $2M through transition of major supplier from direct sales only to direct sales and distribution with 2%
cash terms.
Attained monthly revenues of over $450K with development of standard operating fees for supplier service that included nonconformance
to EDI transaction sets.
Re-established $500K in annual business through turnaround of relationship with a major supplier; fostered renewed and productive

Manager, Alternate Pricing 2002 – 2004
Managed purchasing, receiving, inventory control, and distribution functions for secondary supply transactions. Provided end-to-end
oversight and direction, and met weekly/monthly activity quotas. Administered and maintained purchasing database. Collaborated with
receiving and developed procedures for receipt, storage, tracking, and distribution of secondary source supplies.

Key Highlights:
Managed all O&M in-stock product pricing and attribute records for 1,800+ suppliers.
Sourced and secured additional suppliers to the program that increased program profitability.
Created and applied processes that ensured monthly purchasing requirements
Devised and conducted receiving team trainings that ensured adherence to program policies/procedures.


Earlier Career

Buyer – Henrico’s Doctors Hospital – Richmond, Virginia

Assistant City Planner – City of Poquoson, Virginia



Bachelor of Arts in Political Science | Christopher Newport College – Newport News, VA


Professional Development

Hazmat Shipper and Trainer Certification

GS1 Classifications of Medical Devices Training
(To be compliant with GDSN data exchange a requirement of the FDA for Class II Medical Devices)

Quality and Regulatory – Auditing Class | International Sales, Trade Seminar


Technical Acumen

Microsoft Office Suite (Word, Excel, and PowerPoint)
Fishbowl MRP System | SAP | QuickBooks |