Veronica Valdez


United States

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Veronica Valdez
13018 Silverbow Avenue, Norwalk, California 90650


Field of Interest: Secretary/Administrative/Clerical

Dedicated, detail-oriented, and well-organized professional offering broad-based and hands-on experience in administrative support,
customer service, and clerical functions. Highly dependable leader and team player; well-experienced in working within diverse
industries and providing exceptional service to clients within fast-paced environments. Equipped with outstanding interpersonal and
communication skills; capable of establishing and maintaining constructive relationships with clients and all levels of individuals.
Articulate communicator with bilingual fluency in English and Spanish. Proficient with Microsoft Office Suite (Word, Excel,
PowerPoint, and Outlook), Microsoft Access, and 10 Key; with typing speed of 45 words per minute.


Areas of Expertise

Office Administration ~ Customer Service ~ Regulatory Compliance ~ People Relations and Communications
File and Data Management ~ Organizational Leadership and Team Building


Professional Experience

Corporate Office of Unire Real Estate Group, Brea, CA
Secretary/Invoice Processor Mar 2013–Present
Operate various office machines including typewriter, calculator, copiers, and computer terminals.
Screen and route incoming telephone calls and efficiently manage and schedule appointments
Provide amiable greeting to visitors, respond to walk-in inquiries, provide general information, and direct guests to relevant
Assume responsibility in ordering supplies and materials, as well as in preparing purchase orders
Take charge of coding of invoices for 101 properties on a daily basis; while preparing utility bills and scanning invoices for
property managers
Ensure on-time approval of invoices by property managers for the preparation of checks of the accountant
Perform a wide range of duties including but not limited to filing invoices and preparing annual labels; while also carrying out
receptionist duties

Law Offices of Wayne Singer, Long Beach, CA
Secretary Jul 2010–Apr 2012
Typed, proofread, and prepared a variety of written documents.
Rendered administrative support for seven attorneys and two paralegals; which included efficiently handled incoming calls on an 8-
line switchboard while routing calls to the appropriate person, accepting messages, and forwarding them to attorneys
Displayed accuracy in updating and indexing client files as well as medical records; as well as in arranging, setting up, and closing
files for storage
Maintained consistent compliance with mandatory court procedures by filing and serving the required documents to the Compensation
Managed the processing of daily mail in a timely manner

Western Pottery Inc., Norwalk, CA
Customer Service/Data Entry Nov 2007–Jul 2010
Leveraged outstanding customer service, interpersonal, and communication skills in assisting clients by answering phone inquiries
while maintaining data entry
Expertly processed orders by phone, e-mail, and fax
Held full accountability in monitoring the schedule of incoming and outgoing freight, UPS, mail, and will-calls; as well as in filing



Associate of Arts Degree in Paralegal Studies, 2007 Fremont College, Cerritos, CA